Privacy Policy – Clean Group

Welcome to Sydney Clean Group! This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit and interact with our website, https://www.clean-group.com.au/. By accessing and using our site, you agree to the terms outlined in this policy. The terms "we," "our," and "us" refer to Sydney Clean Group throughout this document.

Acceptance of the Privacy Policy

By continuing to use our website, you acknowledge and accept this Privacy Policy as part of our Terms and Conditions. We reserve the right to update or modify this policy at any time, and any changes will be posted on this page. We encourage you to review this policy regularly to stay informed about how we handle your personal information and any updates we may introduce.

Personal Information Collection

We collect personal information directly from you when you engage with our website. This typically happens when you:

• Request services or information: When you submit an inquiry about our cleaning services or request additional information through our forms.
• Subscribe to our newsletter: If you sign up for updates, special offers, or news.
• Complete surveys or forms: Through your feedback, survey participation, or when you fill out any other forms on our site.

The types of personal information we collect may include:

• Full name
• Email address
• Phone number
• Postal address
• Other details provided during your interaction with us

We gather this information to offer you a more personalized experience, to fulfill your requests, and to enhance the overall functionality and usability of our website.

Use of Personal Information

The personal information we collect is used for a variety of purposes, including but not limited to:

• Providing Services: We use your details to schedule cleanings, send service estimates, or deliver other service-related communications.
• Communication: We may respond to your inquiries or requests via phone, email, or other contact methods provided.
• Service Improvement: Your interactions with our site, including feedback and browsing behavior, help us to improve our services and the user experience.
• Marketing and Promotions: With your permission, we may use your contact information to send newsletters, special offers, or updates about our services. You can opt out of these communications at any time by following the unsubscribe instructions.

In some cases, your information may be used for secondary purposes that are directly related to the original reason it was collected, unless we specify otherwise.

Disclosure of Personal Information

We may disclose your personal information in the following situations:

• With Your Consent: We will always obtain your explicit consent before sharing your information with third parties for any purpose outside the scope of our services.
• Service Providers: To deliver our services, we may share your information with trusted third-party service providers, such as payment processors or contractors. These third parties are contractually obligated to protect your personal information and are prohibited from using it for any purpose other than providing the agreed-upon services.
• Legal Obligations: We may disclose your information when required by law or if necessary to protect our legal rights, property, or the safety of our users or the general public.

Security Measures

At Sydney Clean Group, we prioritize the protection of your personal information. To ensure your data is secure, we have implemented several security measures, including:

• Encryption: We use encryption technologies to secure your data during transmission.
• Secure Servers: Our servers are equipped with industry-standard protections to safeguard your information.
• Regular Updates: We regularly update our systems to address any potential vulnerabilities.

While we take every possible precaution, no method of transmitting data over the internet or electronic storage is completely secure. However, we are committed to taking all reasonable steps to ensure the protection of your personal information once it is in our possession.

Cookies

Our website uses cookies to improve your browsing experience. Cookies are small text files stored on your device that help us offer a more personalized and efficient experience. These cookies allow us to:

• Track and analyze website usage
• Provide tailored content
• Store your preferences for future visits

You can adjust your browser settings to control or disable cookies. However, please note that this may limit certain features and functions of our website.

Access to Personal Information

We are committed to keeping your personal information accurate and up to date. If you believe any of the information we hold is incorrect or outdated, please contact us to request a correction. We will promptly update your details upon request.

External Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external sites. We recommend reviewing the privacy policies of any other websites you visit through links on our site.

Concerns or Questions

Your privacy is important to us, and we are committed to addressing any concerns you may have. If you have any questions about this Privacy Policy or how your information is handled, please reach out to us. We aim to resolve your inquiries transparently and efficiently.

For further information on privacy protection in Australia, you may also visit the Australian Federal Privacy Commissioner’s website.

Contact Information

If you have any questions or need assistance, please feel free to contact us:

• Phone: 02 91607469
• Email: sales@clean-group.com.au
• Address: Suite 1B, 189 Kent Street, Sydney NSW 2000, Australia

We are dedicated to protecting your privacy and ensuring a safe, secure experience with Sydney Clean Group. Thank you for trusting us with your cleaning needs!